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Your Report
Your Test Report will be attached as a PDF document to the email address you used during checkout, and is titled ‘Test Report Case Ref XXX.’ You may need to scroll to the bottom of the email to click on this attachment.
When can I access my Test Report?
Your Sample Receipt email will have informed you when to expect your results. Test Reports are emailed every day between 11.30 and 1.30 pm (EST).
How do I open my Test Report?
Your Test Report will be attached to your email as a PDF document, with the title Test Report Case Ref XXX. You may need to scroll to the bottom of the email to find this PDF attachment.
DNA or Health Test Report
You can open your DNA or health test report by clicking on it and inserting the password you provided on the online registration/consent form.
Drug or Alcohol Test Report
You can open your drug or alcohol Test Report by clicking on it and inserting the password you provided when placing your order.
Please be aware that it may take several minutes for the Test Report to download.
Your password is not recognized
Remember that your password is case sensitive. You need to enter the password in lower case letters with no spaces. Occasionally, handwritten passwords can be misinterpreted (such as 1 and I, O and 0). If you think this may be the case, please try the relevant variation.
Update Adobe Reader (Windows)
Are you using the newest version of Adobe Reader on your laptop or PC?
You can use the link below to download Adobe Reader for Windows:
Update Adobe Reader (Apple Device)
Your Test Report cannot be viewed from an iPhone or other Apple device.
Use the link below to download the Adobe Acrobat Reader App:
itunes.apple.com/us/app/adobe-acrobat-reader-for-pdf/id469337564
Once downloaded, press and hold the Test Report attachment until a menu opens on your iPhone, select āCopy to Adobe Acrobatā (note that you may need to scroll through the listed Apps to find the App). The Adobe Acrobat Reader App will open and the password to access your report can be entered.
I canāt remember my password
If you canāt remember your password, please contact Client Services via Live Chat or email info@alphabiolabsusa.com. You will then be asked a series of data protection questions to retrieve your password.
